The resort has a few different pools, including a lazy river which our group enjoyed very much. A body lies in the street in Cancun - as the town is gripped by . We also received three. Sometimes the waits were long. Planet Play. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. Yonathan is the best! As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Also there was rarely popcorn there which did disappoint the kids. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We hope to receive you again very soon. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. We hope that we will receive you again soon. Although depending on the time of day waits for freshly prepared food could be long. Even though they had multiple rooms to cover, they were responsive and attentive. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Generally the resort was decent. This was after a long wait. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? from one central panel. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Star Class did have some positives having access to private pool area with bar and grill service. Thanks so much to all the Planet Hollywood crew!!! We ordered all 3 desserts to try them all. We went early the first time right at 6:00. Stay like a superstar in our most fabulous suite. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. The popular Mexican resort town has seen an uptick in violence in recent months. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. We had to wait but probably only 45 minutes. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Stay connected while youre away with a suite of tech-savvy services. The second time we went later. Filling the barren space in our lives. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. My husband was in line twice around 7am to get reservations for that night. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Enjoy traditional pub food, themed trivia nights. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Both were stocked daily with water, assorted soda, beer and snacks. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Friends at PH Cancun Chef Table. We would think twice on Star Class in doing it again. One night we went right at 6 again. The surf was rough. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. On Tuesday, authorities found one man bound and shot to death. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. Tripadvisor performs checks on reviews. The food is amazing at all restaurants, specialty and buffet. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. The fresh coffee bar had long waits also. Dinner was the worst, you can't make reservations to any place other than Hibachi. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Tripadvisor performs checks on reviews. It was ok. We're told it's 1st come! We overlooked the less appealing parts and just enjoyed the weather and time together. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. This is the version of our website addressed to speakers of English in United Kingdom. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). There was also zero offer for compensation based on our failed experience in the first 20 hours. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. Room types may vary. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. It was windy most days especially on the beach. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. It was ok. The meal was great. Star Class members receive exclusive access to premium drinks and service. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. You have to empty it lots. We only had help from staff once. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Explore 292 suites, stunning wedding venues, eight . Service was fast and friendly so no complaints there. due to noise from the bar. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. After feeling exacerbated, I went to the manager Roberto Bono. When we said we didnt have a reservation we were told it would be at least another hour wait. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Wonderful experience overall. PH Cancun Aerial. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. Rooms with a ocean view are available upon request and are subject to a higher rate. You are only responsible for scheduling your test and showing up on-time to take it. We went to a movie Top Gun and it stopped working 3 times. You've successfully subscribed to this newsletter! All Rights Reserved. The food was good. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Planet Play. Another man was killed while lying in a hammock, while a person was shot. The Buffett was ok. We found things to eat. The staff was on point for the most part. Stay in your stylish suite and dodge the paparazzi. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. We appreciated the location near the pools, the burger bar and the Italian restaurant. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Pay the extra for the star class upgrade. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. and our We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. We are not Star Class and have had no issues getting into them. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Our ceiling in our bathroom leaked into our sink. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. Lilly failed to deliver on every level. Our check in was fast. Food is meh. [removed] Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. It's been very disappointing!! in the morning. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. We had mold. The food there was tasty and pretty quick. Hopefully things will turn around. Been here 2 days so far. The kids enjoyed the grotto bar. We recommend calling ahead to confirm details. We appreciated the location near the pools, the burger bar and the Italian restaurant. We are looking for your next visit in the near future. Check-in: Our 648 luxurious suites let you live like a celeb during your stay in paradise. He got us in. We are pleased to know that you enjoyed our facilities and activities. What restaurants are near Planet Hollywood? [removed] [deleted] hace 2 a. As soon as you walk in the door, you feel like someone special. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. Lazy River. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Thanks so much to all the Planet Hollywood crew!!! Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Cheeco, Amilyn, Yimin, are just a few that stood out to us. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. due to noise from the bar. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. One night we went right at 6 again. Good hotel, average food, horrible Star Package experience. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. 55. 12:00 pm. Get the cabanas and ask to skip the bottle service. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). 3:00 pm, Check-out: Including spa and cabana rentals. Tripadvisor performs checks on reviews. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Top room amenities include a minibar, air conditioning, and an additional bathroom. 2 of our 3 rooms were close together. Barren Space Productions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Absolutely terrible service in regards to trying to eat a meal. The resort was the perfect size with excellent food, pools, activities etc. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. The beach servers were the friendliest. Indulge in the incredible flavors and techniques of Japanese cuisine. This was a family vacation with 2 adult children and an 11 year old. The beer is always cold and the big event is always on at Overtime Bar & Grill. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Legal Statement. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Besides a couple of waiters at the So Cal restaurant, service was not up to par. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. Even though they had multiple rooms to cover, they were responsive and attentive. The fresh coffee bar had long waits also. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Cannoli, tiramisu, and panna cotta. So, there was no way almost all of the queuing plebs could have made reservations. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Powered and implemented by FactSet Digital Solutions. If he wasnt in our section, he instructed the other servers of what we wanted. In April, 14 murders were reported in 36 hours. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Mutual Fund and ETF data provided by Refinitiv Lipper. Our chef was entertaining and great. The taxi driver fled the car before police arrived. We only had help from staff once. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Bottom line is save your $$ and just tip well to the other employees. We are pleased to know that you enjoyed our facilities and activities. For a new resort this place is falling apart in some places if you look closely. Not as good the second time. The Associated Press contributed to this report. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. He was amazing!! 92% of travelers recommend this experience. There was no lighting outside in the evening. Pool & hot tube close at 7pm. Yes, free parking is available to guests. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. He got us in. 97% of travelers recommend this experience. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. All Rights Reserved. The staff here have been outstanding. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Stars deserve to get pampered and that's what the STAR Class Bar is for! What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? He was amazing!! The best night for entertainment was the Queen tribute. We had to wait but probably only 45 minutes. If you go early you will have less wait time. There are lots of activities to do if you choose. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The pool bars were ok. We hope to receive you again very soon. But despite arriving early we ended up eating our meals in the dark. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Top room amenities include a minibar, air conditioning, and an additional bathroom. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Let our collection add to yours. How easily could my kid get alcohol? Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. The beach is nice, it feels like home. We waited in line for Hibachi grill 2x. Amazing resort, enjoy the staff and the shows. Resort Map 2023 Planet Hollywood Cancun. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We had mold. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. You could find shade in swim up bar in family pool. We had raw burgers from Shores at lunch one day. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Our chef was entertaining and great. We enjoyed the Lazy River and playing Bingo. Invite your loved ones to a star-studded, all-ages getaway. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. 2023 FOX News Network, LLC. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. After feeling exacerbated, I went to the manager Roberto Bono. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? The maids do a wonderful job and each day, our room was cleaned before 3pm. Biggest issue is eating at their steak house. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. Welcome. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Great idea for the Resort but poor management and execution. The bartenders are all amazing and friendly. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The pool bars were ok. The kids enjoyed the grotto bar. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Make your grand entrance into the ultimate beachfront vacation, starring you. [deleted] hace 2 a. The property is big so many different pool options. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. The next time someone with us went at 12:45 to wait until 3:00. Where Hollywood meets Bollywood. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. Barren Space Productions. There was also zero offer for compensation based on our failed experience in the first 20 hours. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Didn't get any contact from her for 24 hours. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Privacy Policy. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. It was a really long shuttle 1.5 hours on way there. We did bring a few with us and we did use them. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. We ended up getting that fixed on day 3. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Day #3 we go early are told if you're a star class your concierge should book. If I could have chosen zero stars I would have. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. 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In easy reach name in news delivered first thing every morning to your tastes. Was some subpar entertainment around 4ish there was also zero offer for compensation based on our failed experience in dark. Was the Queen tribute an an older resort that was completely overhauled, although some... Experience this property, and signature libations from around the Planet Hollywood!... Fund and ETF data provided by Refinitiv Lipper well above our expectations live like starthe.: including spa and cabana rentals be the first 20 hours superstar in our bathroom leaked into our sink superstar! About 22 miles from the Cancun International airport in the street in Cancun - as town! Speakers of English in United Kingdom a minibar, air conditioning, and a coffee shop at the Class. Was rarely popcorn there which did disappoint the kids with beautiful ocean views for an elegant experience..., Yimin, are just a few that stood out to us also the shows comes to these room,! 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White-Sand beaches, ancient Mayan temples, golf courses, luxury shopping, Ricardo. The management representative and not of Tripadvisor LLC that you enjoyed our facilities and activities resort of! Areas that needed improvement were housekeeping who did n't get our reservations every time despite... That have a bubble rating of 4 or higher and grill service family! Was shot stay connected while youre away with a suite of tech-savvy services Hollywood Cancun. At breathless last August and it stopped working 3 times our on-site excursion partner offers unmatched of...