The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. It states the reservation does not exist. App still crashes on my phone, but as long as I can get in. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Medallion device will be waiting at the port for guests living outside the U.S. That eventually went away. Can someone access my personal information through my Medallion device? No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. App still crashes on my phone, but as long as I can get in somewhere, I am good. I still don't see anything about choosing an arrival time but at least I'm in . *Reservation times based on venue capacity and availability. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. more, You seem to have JavaScript disabled. Won't let me save. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Booking name was Brenda Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. LauraS You can't do everythingbut quite a bit can be done using this method. although our passes are on our phones I printed the passes off. I have called Princess Support about 9 times. IDK why no 8-tops, but not interested in them. I hope the OP was able to work out his/her issues. Repeatedly tried to take security photo with no success. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Depending on your departure date, they might not respond for a while. There will also be how-to videos on the stateroom TVs. I'm putting all my information in so I can get in a faster line. Choose from a world of options while avoiding lines and wait times. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Princess needs to do what airlines and many other companies do. . Try your partners phone also. Powered by Invision Community. I still don't see anything about choosing an arrival time but at least I'm in . They will be able to just race on board with their medallions! I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. LTE/3G/2G (auto connect). There are many android uses who will be able to help you (I'm an Apple kind of person). Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I have been trying since March to link my cruise in the medallion app. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Help. Have dinner at the same time each night or change it based on what works or you. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Youll appreciate the enhanced video-on-demand system in your stateroom. UPDATE: I was able to get in on my tablet using log in with booking number. Yes! My phone is an LG6 running Android 9. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Tripadvisor staff removed this post at the original author's request. My booking and ship was changed to another ship and booking number. Why is my COVID pass still pending 3 days before the sailing date ? Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. and well deliver it to you with no service charge. Will that be a problem? CC Help Jenn If that photo does not match a guest during a purchase, the transaction will not be authorized. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. They will be able to just race on board with their medallions! support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Not being on a Princess Cruise before I was not sure what to expect. You must have your required travel documents (e.g. App still crashes on my phone, but as long as I can get in somewhere, I am good. Tried to photo my vaccination certificates, same result. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Not everyone upgrades their phone each year. (My app issues didn't get fixed.) And they need to wait 90 minutes to do this? My passport shows my first and Middle together Brenda Ann Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Experience the Best of the West with Princess. I have not been able to download the app from Google Play. (And that was a nightmare) You can't do everythingbut quite a bit can be done using this method. Awe-inspiring engineering, lush rainforests and diverse cultures await. I have always had good luck with the Medallin app. . So travel documents not accurate and unable to load credit card details. I was on Virgin last December and their app was wonky but nothing like this one. IDK why no 8-tops, but not interested in them. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Unable to proceed. I have successfully located the Arrival Time feature on my tablet. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. My app no longer shows me as green line. (started several months ago). Tried to download an existing photo. Looks like you should have the latest version of the App. On android, goto "Settings" "Apps" or "Manage Apps" tab. When I uploaded my passport I get an error saying that my first name does not match. EDL). . Wi-Fi everywhere on board so you can text, post photos, video chat and more! Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. 2. App still crashes on my phone, but as long as I can get in. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. I deleted the App from my Iphone and i-cloud and re-installed. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. R u sure you have placed the phone properly over them? Yes, it's waterproof, and heat, sand and salt resistant. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Then confirm "Reset Network Settings". UPDATE: I was able to get in on my tablet using log in with booking number. Click "get online now". and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Now I am on board the Caribbean Princess. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. We have not been able to use the Medallin app to book our dining. my next gripe is about the airport that if we are unfortunately needing repatriated home. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . The app just keeps saying there is a problem and to try again later. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. If so, you would have historical records of personal information that should have been converted over to the MC App. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? I still don't see anything about choosing an arrival time but at least I'm in . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The cruise has been paid in full. Does the MedallionClass app work before my cruise? You can also upload your travel documents and make changes to many other options. The months and dates flash up and quickly disappears. It contains your cabin number, your drink plan etc. Cannot link my booking, the error is No booking number found. Wtf!!!!! I have tried for 3 weeks now to now avail. While the cruise was okay, the staff highly professional and friendly. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. It just won't save. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. What is a Princess MedallionClass Vacation? CC Help Jenn No. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). All 8 cruises since the restart.I had to show the original vax card anyway. But he wanted the name of the person and number that gave me incorrect information. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. I ask if the supervisor could call me back and I was told an infactic NO! Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Passport GLYNIS BARBARA SALZER. It's just, dammit! I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. It contains a code that identifies you to the ship's computer, it contains no other information. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. The number of historical complaints/issues should reveal there is an issue, fix it! Then ask the rep to set up your arrival time. I HATE this Medallion App thing! Worried that we will not be able to use the medallion for our august cruise. 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