You need to make sure that standards are followed to ensure that best chance of a successful outcome, and also have experience on your side. If the valve at the street is broken, it will need to be replaced, which requires a stop higher up to be turned off. The valve never felt tight, (closed), so Im wondering if I am in fact turning the valve at all. This would also include an underground water mains pipe that is inside the property boundary. Please let me know. We are located in northern Pennsylvania so it gets quite cold for weeks at a time. SEVERN TRENT | FINDING YOUR STOP TAP - YouTube 0:00 / 0:33 SEVERN TRENT | FINDING YOUR STOP TAP 7,329 views Dec 3, 2018 For more information visit: .more .more 11 Dislike Share Severn. Ultimately, tap sizes can be from inch to 48-inch holes. then couple days later no water anywherein house. The valve is similar to the one pictured, although without the meter and in a very narrow pipe. From our engineered custom fittings, to precision hot and wet tapping services, we respond immediately with fast solutions to minimize business interruption during repair and maintenance. If that is the case, then I should be able to remove sheet-rock and install separate gate valves? We stock fittings for most applications and have equipment, material and service technicians standing by. View Severn Trent Water Map. You can do this by turning your stop tap off. What's happening in my area? Leaks and bursts on private property are your responsibility. (This is as of 16th January 2021) and may not apply after this date. When the lever is in line with the pipe it is on and when across the pipe off. A universal stop tap key should work for most situations (some water meter housings need a specialist key and you will need to contact your water suppliers if it is not in the meter box), they can be purchased at plumbing merchants. Lee, How hard is it to fix myself and how wpuld they know that the shut-off valve isnt working? just bought a house thats been empty for 2 yrs and Im taking it they stole water. Anyway, there's no pavement outside the house, the road comes straight up to the front gate and is narrow so the guy from Amey says they can't do the job. The stoptap on my mains water appears to be jammed solid and I can't turn my water off. Low resolution version. Ann, Dear Sir: I was sesnt a letter telling me the city of Minneapolis Minnesota discovered that the shut-off valve for the water line to the property doesnt work. YIKES! If the tap is stiff, you can usually loosen it up with some plumbers grease or lubricating spray. Our small town is installing modern tech ester meters. I just recieved a letter form the city of minneap[olis minnesota saying the shut off valve for the water service line to the property does not work. There is an extension rod that goes from the valve up to the street. If you are having trouble paying your utility bills, you should contact the utility/public works and learn your options for obtaining payment assistance. I have a house on the beach that we use on the weekends only. If youre unmetered, your stop tap will be at the point the water pipe enters your home. The picture below shows a typical water meter cover found in cities and counties across the U.S. With the cover off, you can see the water meter and the county's cutoff valve (to the left). Ive tried different positions with no success. You should only use the street water cutoff for three reasons: If the valve at the street has not been operated in a long time, it could be locked up. Please let me know as I am waiting surgery for my leg and unable to get around well and have very little money to fix this problem. "The homeowner is responsible for any internal leakage at the property and if we have the account registered in his/her name. Can you advise if this true? What should I do. in typical mobile homes, where would this be located?! This is because plumbing has to be buried deeper in northern climates to avoid freezing in the winter. If you're moving in to a new home, and the property is over 20 years old, we recommend that you find out about the condition of the pipework. The experts at Rangeline cut a hole into an existing main. These pipes connect the water main to your supply pipe. One of the biggest reasons why wet tapping jobs run into issues is due to using equipment and piping that are incompatible with one another. Question, The shut off valve at the street is filled with dirt any suggestions on how to remove it? This allows for shell clearance. Thank you for your time. Could the shut off valve be broken or something else like a pipe? During a typical wet tapping installation, the mounting of a tapping sleeve or saddle is performed to the systems main. "The homeowner is responsible for any pipework within the property boundary of their property bar the water meter". When the water company has a burst pipe in the road, it is necessary for them to turn off the water supply temporarily, if you have low pressure or no water the best thing to do is to make sure you turn off all water taps and showers and then check with your water company. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Last November ,we started having water pressure issue, I started checkingout the lines and valves in house,the last thing was at kitchen sink where pressure lost got to zero. The set of standards covers a wide range of topics, but mostly focuses on the design and performance for most tapping sleeves. The Environmental Working Group's (EWG) report is positive; "For the latest quarter assessed by the EPA (July 2018 - September 2018), tap water provided by this water utility [City of Virginia Beach] was in compliance with federal health-based drinking water standards.". The MSS-Standard Practice 113 focuses on the joints that connect the tapping valve and tapping machine. "We are responsible for the water meter even if it is inside the boundary of the property". "If a leak is inside a property, the customer/ bill payer is liable for the bill". "The owner is responsible for any pipework from the inside of the property up to the property's boundary". my water meter at the street is spraying water. Remove the nut using the requisite pentagonal wrench. Rangelines extensive history in tapping services lends them nearly 30 years of experience in saving their customers money. Housing estates, particularly council estates, were usually built with one large pipe running along the back of the homes that feeds into each house, meaning there is shared responsibility for the large pipe. . Anyways, Can I turn the water off and on when needed until I move? These are the major pipes that carry water to the road you live on. Sincerely, However, when they replaced the lines they buried the curb valve down about 5. If you're experiencing a major leak or burst, you may need to switch your stop tap off, to temporarily stop your water supply. WaterSafe Approved Contractors' Scheme Operators, Privacy Policy | Cookies | Terms of Use. Nottinghamshire Country 20 Dec 2012 #1 Long story short, I had a plumber out today and he need to turn off the external water supply. Over time, leaks will often get worse and could lead to damage to your property or belongings. 2. The meter part in the middle is gone, can you please explain if they can be removed and if so whom do I call to report an illegal shut off as well as how can I turn it back on please because I have 6 children and we need our water. Proceeded to dig it up nextday. The valve is before the meter and THEY BROKE IT. Although some meters may have an adapter from t-head to square nut, in this case you would need a valve key to shut off the meter. From there, they will calculate the difference in cost to use this amount against your allowance and credit your water bill. I ask this because I have been billed many times for things that were wrong. This can be a misdemeanor or felony depending on the circumstances. I gave the key a good wack with a hammer then closed the valve with ease, and no leaks. I am wondering how difficult it is to fix? We do have shut offs at the street, the valve is actually at least 4 below grade. Some properties may also have a secondary stop tap in addition to the controlling stop tap closest to the main liability for the supply pipe does not change with the presence of a secondary stop tap on the private supply pipe. Registered in England No. My toilet wont fill up with water. The MSS-Standard includes and covers two dimensions. Generally, different types of homes have different types of supply. You can also see the communication pipes splitting off the main and leading to the property boundaries. In most installations, a tapping sleeve is used to cover the existing pipe that is about to be tapped and have new pipe added on to it. But if you need help, well be able to give you advice on what to do and how to fix the problem. The leak was on city side of a valve that was fullopenend about 4 feet from the valve that city closed off.They had abandoned that valve and put new one in out of and away from side walk. Ive turned it and the water will not turn off. If supply pipes are neglected it can affect the water supply and damaged pipes can go unnoticed, storing up problems for the future. I would say there is not necessarily any correlation between the location of the hot water tank and where the water enters the building. Now you know you have a water leak contact the water company just to tell them you have a leak and where the water leak is this will allow them to investigate and hopefully give you an allowance on your bill and also they may be able to help with the repairs or give you details of someone that could help. Feel free to contact us with any enquiries, Joint responsibility of all property owners served by pipe, Land owned by any of the property owners served by the pipe. Please be aware that the water main or communication pipe that supplies your property may be in a different highway from the one immediately outside your property. If you're having trouble using the stop tap, it could be that a key is needed to operate it. This leads to a private street. You may have some appeals process locally to try and do something about it, but we have seen these types of situations before where the homeowner ends up spending $1,000 on water because they fail to recognize a leak. If youre sure youre operating the right valve, then yes, it sounds like the citys valve is broken and youll need to call them to repair it. My shut off valve is flooding at the street level but there is no further damage at this time.